Refund Policy
The rule. Within 14 days of buying a Plus or Pro key, if you have not activated it, email support@usecatalyst.dev and we will refund you in full. Once a key has been activated on a device, it has been used, and we cannot take it back.
1. What this covers
This policy applies to paid Plus and Pro keys bought from us or from a seller listed in our Discord. Free and Booster keys cost nothing, so there is nothing to refund.
2. The 14-day window
You have 14 days from the date of purchase to ask for a refund. We will refund the full amount, provided the key has not been activated.
A key counts as activated the moment it is first pasted into the app and bound to a device. The licence server records when that happens, so this is a matter of record rather than of argument. Up to that point the key is unused and fully refundable; after it, the software has been delivered and consumed.
| Situation | Outcome |
|---|---|
| Bought within 14 days, never activated | Full refund. |
| Bought within 14 days, already activated | No refund, unless the app does not work — see section 4. |
| Bought more than 14 days ago | No refund, unless the app does not work — see section 4. |
| Your Roblox account was banned | No refund. See section 5. |
| We discontinue Catalyst or cannot make it work again | Pro-rata refund of the unused part of your term. |
| You were charged twice, or charged the wrong amount | Refunded in full, whenever you notice. |
3. How to ask
Email support@usecatalyst.dev, or open a Billing ticket in the Discord. Include the email address or Discord account you bought with, roughly when you bought, and how you paid. Do not put your key in a public channel.
We aim to answer within 3 working days and to send an approved refund within 14 days of approving it. Refunds go back the way the money came:
- Card — back to the card you paid with. Your bank may take a few more days to show it.
- Cryptocurrency — back to an address you give us, in the same coin, for the same amount of that coin you sent us, less the network fee. Exchange rates move; that movement is yours either way, and we cannot refund a dollar value we never held.
Refunded keys are revoked at the same time.
4. If Catalyst does not work
Separately from the 14-day window, if the app is genuinely broken for you and we cannot fix it, we will refund you — whether or not the key was activated and whether or not 14 days have passed. Talk to support first and give us a real chance to fix it, because most of what looks broken is the macOS quarantine flag or an out-of-date build, and both take a minute to sort out.
This is not a route to a refund because a feature works differently than you hoped. The pricing page and the FAQ describe what each tier does; read them before buying.
5. What is not refundable
- A banned Roblox account. Using any executor breaches Roblox's terms and can get an account banned. That risk is described in our Terms, you accept it when you buy, and it is not a fault in the product.
- Roblox updating and breaking compatibility. We ship a fix; the gap between the two is part of how this software works and is disclosed up front.
- Keys bought from an unlisted seller. We never received that money and we cannot return it. Buy only from sellers listed in the Discord.
- A key that was shared, resold, or used in breach of the Terms.
- Free and Booster keys, which cost nothing.
- Change of mind after activating, outside the cases above.
6. Cancelling and downgrading
Keys do not auto-renew. Nothing recurs and there is no subscription to cancel: a key simply runs out at the end of its term and you decide whether to buy another. Upgrading mid-term credits the unused value of your current key against the new one; downgrading takes effect when the current term ends.
7. Your legal rights
Nothing here removes any right you have by law. If you are a consumer in the UK or the EU you normally have a 14-day right to cancel a distance purchase — the policy above gives you that as a matter of contract, and more generously than the minimum, since the statutory right is one you can be asked to waive for digital content delivered immediately. You also keep your rights where digital content is faulty, not as described, or not fit for purpose.
These rights sit alongside this policy rather than being replaced by it.
8. Chargebacks
Please talk to us before starting a chargeback. A chargeback on a key you received and activated is treated as a breach of the Terms: the key is revoked and we will not sell to that account again. A genuine dispute, raised with us first, gets sorted out without any of that.
9. Contact
Email support@usecatalyst.dev. Related: Terms & Conditions and Privacy Policy.